Requesting Payment Plans

To request for a payment plan:

1. From the More Menu, go to Account Settings >Outstanding Charges and Disputes.

   The Outstanding Charges and Disputes screen displays.

   

2. Click Request Payment Plan.

   The Submit a Request screen displays.

3. Select or enter the following required information:

   • Request Type (Default to Request Payment Plan)

   • Email Address

   • First Name

   • Last Name

   • Subject (Default to Request Payment Plan)

   • Phone

   • Message

     

4. Click Submit.

   The following things occur:

   • The Upload Documents screen displays showing the case number.

   • A Case Created notification is also sent to you based on your notification preferences.